Energy Resource Conservation Specialist

Overview
This position is primarily responsible for providing customer facing energy efficiency and conservation service and for providing general administrative support to the Energy Development and Conservation team. The position also creates program records, coordinates incentive payment processing, and provides basic analytical program support in the development and ongoing administration of business unit plans and activities.

Responsibilities

• Greet customers on the phone and in person. Provide standardized energy efficiency program information and respond to general questions. Provide information such as how to apply for rebates, or how to get additional information. Relay customer questions and contact information to program staff.
• Provide general administrative support to the energy efficiency and conservation team. Process requisitions, purchase orders, and invoices for payment. Coordinate contract and professional service agreement updates. Make travel arrangements. Order and maintain office and program supplies. Perform data entry, make calls, and prepare correspondence or presentations, as needed.
• Create renewable energy program customer records and coordinate incentive payment processing for programs such as SNAP, WA State Incentive Payments, and community solar projects.
• Provide analytical and management support to department manager. Prepare data driven reports. Solicit, gather, and compile data and other narrative information from a variety of sources using word processing or spreadsheet software. Reconcile and manipulate spreadsheet data originating from multiple systems. Support the annual business planning process development. Track and report on business unit plans, goals and programs.
• Support program staff at home shows, fairs or during other customer events by setting up displays, greeting the public, and answering general program questions.
• Maintain regular and predictable attendance: Perform related duties and responsibilities as required. Comply with District policies. Complete all required training. Maintain a working knowledge and comply with District safety procedures and specific safety requirements of this position, and those in accordance with applicable provisions of the Revised Code of Washington (RCW) and Washington Administrative Code (WAC).

Reports To
Manager - Energy Development & Conservation

Overtime exemption
Non-Exempt

Qualifications

Education
Equivalent experience (year for year) may substitute for required education.

• Candidates with some college or technical training related to business or office administration desired.

Experience

• 2+ years progressively responsible administrative experience with a customer service focus, including a strong background in the use of spreadsheets and other business software required

Skills and Abilities
A fully skilled incumbent will have the following knowledge skills & abilities:

• District offered energy efficiency programs and renewable energy programs
• General office procedures and systems
• Principles and processes for providing customer service
• Excellent customer service skills
• Excellent verbal communication skills to convey information to the public and internal stakeholders effectively
• Active listening skills
• Strong organizational skills
• Attention to detail
• Type 40 wpm net of errors
• Troubleshoot and find solutions for customers within defined parameters
• Maintain composure and act with professionalism in all customer service interactions
• Manage multiple tasks at the same time with frequent interruptions
• Utilize personal computers, word processing and spreadsheet software programs to carry out work and assignments
• Work collaboratively, interact effectively and provide quality service to employees and customers
• To perform this job successfully, an individual is required to have knowledge of PeopleSoft Financials; PeopleSoft Timekeeping/HR; Microsoft Outlook; Microsoft Excel; Microsoft Word; and General Office Equipment.
• Must be proficient in reading, writing and speaking English.
• This position communicates with the public more than 20% of the time. Bilingual fluency in English and Spanish is preferred.

Physical Demands
 

• Sitting Regularly 67-100%
• Standing Frequent 34-66%
• Walking Occasional 11-33%
• Lifting 1-10 lbs Floor-Waist Occasional 11-33%
• Lifting 1-10 lbs Waist-Shoulders Occasional 11-33%
• Lifting 1-10 lbs Above Shoulders Occasional 11-33%
• Lifting 11-25 lbs Floor-Waist Occasional 11-33%
• Lifting 11-25 lbs Waist-Shoulders Occasional 11-33%
• Lifting 25 - 50 lbs Floor-Waist (copier paper) Occasional 11-33%
• Stooping/Bending Occasional 11-33%
• Reach Floor to Waist Occasional 11-33%
• Reach Waist to Shoulder Occasional 11-33%
• Reach Above Shoulder Occasional 11-33%
• Wrist/hand/fingers manipulation (keyboarding, mousing, etc.) Frequent 34-66%
• Hand Controls (joy stick, controls on equipment, etc.) Frequent 34-66%
• Repetitive Motions Frequent 34-66%
• Talking Frequent 34-66%
• Hearing Frequent 34-66%
• Visual - Near Acuity Regularly 67-100%
• Visual - Far Acuity Occasional 11-33%
• Visual - Depth Perception Regularly 67-100%

Working Conditions
 

• Noise Intensity Level: - Moderate

District Values

• Safety - Protect public and employee health and safety
• Stewardship - Acting on behalf of customer-owners, protecting public resources entrusted to us
• Trustworthy - Competence, integrity, respect
• Operational Excellence - High-quality innovative work execution

Equal Opportunity/ADA
Chelan PUD is an Equal Employment Opportunity employer (EOE Minorities/Females/Protected Veterans/Disabled). We value diversity at all levels of the organization. All qualified applicants will receive consideration for employment without regard to any protected classifications as defined by law.

EEO Law Posters can be found on the main Careers (chelanpud.org) page in English and Spanish.

The job functions and physical requirements described above are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
 

The statements contained herein reflect general details as necessary to describe the principal functions for this job, the level of knowledge and skill typically required, and the scope of responsibility. This should not be considered an all-inclusive listing of work requirements.  Individuals may perform other duties as assigned, including work in other functional areas to cover absences or relief, to equalize peak work periods or otherwise to balance the workload.

Chelan PUD is an Equal Employment Opportunity employer.

 We value diversity at all levels of the organization. All qualified applicants will receive consideration for employment without regard to any protected classifications as defined by law.

EEO Law Posters can be found on the main Careers page in English and Spanish. 

Chelan PUD will not be offering any work visa sponsorship for this role.

Pay Transparency Nondiscrimination Provision

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-I.35(c)