How to Build a team that provides High Contact Service Excellence!

This discussion will be focused on how to train the trainer. It's designed to help those in leadership positions develop their teams to offer great customer service. The topics of discussion will be on how to build your service excellence culture. How to empower your associates to take care of your customers so you don’t have to. Hiring the right people for the right positions can be the key to success.

Charlotte Mayo is the new general manager of the Residence Inn by Marriott Wenatchee. She recently joined The Hotel Group as part of the management team at the new extended-stay hotel opening this summer on the Columbia River. She brings 30-plus years of experience in hospitality and eight years as an award-winning general manager with Marriott.

This event is FREE, please register to receive the Zoom link!